how to build a better relationship with your estate manager

Most homeowners associations (HOAs) rely on assistance from estate managers in order to keep the association running smoothly. There is a lot of work to be done, and estate managers can help with day-to-day tasks, communications, and problems that arise. They become trusted advisors to the board and an integral part of the community. But this only works if the relationship is nurtured and respected.

Know the estate manager’s role

The estate manager is not the one making rules for the association; they are ensuring that these standards are fairly executed and enforced once decided upon by the board. They typically manage the financials as well and act as a liaison with vendors. It’s essential that the board and homeowners understand what the estate manager does and does not do so that realistic expectations are maintained.

Speak up

If there are concerns, the board should bring them up immediately with the estate manager. The only way they know there is a potential problem is if someone speaks up. Then, the board and the estate manager can work together to develop a solution. Don’t let issues fester – engage in regular communication so everyone can work together in the best interest of the community.

Ask questions

Is there something that the board is unsure about? Don’t be afraid to ask the estate manager for help. That’s what they’re there for! They have a wealth of training and access to a multitude of resources. Take advantage of their knowledge and guidance. By working together, they can help to enhance the performance and productivity of the board.

Keep an open mind

Just because the HOA has always done something a certain way does not mean that is the only way it can be done. Talk to the estate manager about ways to streamline or improve operations. Be open to new ideas and technology that can better prepare the HOA for the future and improve the way it’s functioning now. Estate managers keep their finger on the pulse of the industry and can let the HOA know what changes are coming down the road.

Running the HOA is a team effort. Everyone’s involvement matters from the board to members to estate managers to vendors. Make sure that everyone is on the same page, understands their roles, and engages in regular communication to address questions or concerns. If something isn’t working, change it.

Source:  Keuster.com

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